Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
- Facebook:
- Google:
- Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 18.

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, Shishabox currently uses Secure Socket Layer technology to encrypt credit card information during transit.

How We Use the Information We Collect 

General Use: We use Personal Data and other information collected through the Site to (a) register you with the Site and create your user account, (b) provide you with the requested services (mainly to process and confirm your order) after verifying your credentials, (c) provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) build features that will make the services available on the Site easier to use, (e) for an improved user experience, internal training and general optimization purposes, (f) for the detection and prevention of fraud and other illegal or unwanted activities or (g) contact you in case there is an issue with your order. This includes faster purchase requests, better customer support and timely notice of new services and special offers.

Marketing Activities & Reminders: We also use your information for marketing activities, as permitted by law. For example: When you make an order with us, set up a user account, complete or enter details into a purchase form, or provide us with the contact details we may use your contact information to send you news of products and services relevant and useful. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt-out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter or communication, or you can administer your subscriptions through your account (if you've created one).

Based on the information you share with us, individualized offers may be shown to you on the Site, in mobile apps, or on third-party websites, including social media sites. These might be offers that you can order directly on the Site or third-party offers or products we think you might find interesting.

If you have not finalized an order online, we may send you a reminder to complete your order. We believe that this additional service is useful to you because it allows you to carry on with an order without having to search for the items again or fill in all the details from scratch.

Please note that the confirmation emails and text messages sent after your order, as well as the review emails sent after you receive your order, are not marketing messages. These messages are part of your order process. Respectively, they contain information for you to check your order, and tools to optionally rate the items your purchased after you receive them. You will continue to receive them, even if you have opted out of our marketing messages.

Sharing Your Personal Data

Shishabox may share your Personal Data with suppliers and other third parties we appoint to perform services on our behalfs, such as third-party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), and customer care, payment services, and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data and to process the Personal Data only in accordance with our instructions.

Save for disclosures mentioned in this Privacy Policy or as required or permitted by law in any relevant jurisdiction as mentioned below and the disclosure of your Personal Data and information required for completing your booking with the relevant accommodation of your choice and the sharing of certain Personal Data with selected partners where relevant (your details will be used for reporting and analysis purposes only), we will not disclose your Personal Data to third parties without your consent.

However, we reserve the right to disclose your Personal Data to our affiliated companies (in and outside your home country), including our affiliated companies' employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.

Shishabox may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants, or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing, or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Shishabox, our users or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

Data Retention

Shishabox will retain your personal data as long as it is necessary in order for you to use our service(s), offer you our services including maintaining an Shishabox account and marketing promotions, comply with applicable laws, to resolve any disputes, and allow us to detect fraud and any illegal activities.

Your personal data will be aggregated and anonymized when it is used by Shishabox for analytical purposes.

Shishabox implements and uses reasonable procedures and safeguards to prevent unauthorized access to and the misuse of the personal data you give us. Only Shisbaox’s authorized staff are allowed to access personal data in the course of their work.

Our Policy Concerning Cookies and Page Tags

By visiting our Site, you consent to the usage of cookies and tags as described below. Our Site uses session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code that reads and writes cookie data. Cookies or page tags may be from Shishabox and/or third-party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. The use of these cookies and page tags may vary and are described in the appropriate sections below.

Opting Out

If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you will be required to re-enter your log-in details. Please also note that opting out of a third-party cookie (see below) does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.

Cookies, Page Tags, and Data Use

Shishabox Cookies

Shishabox uses a session cookie to keep you logged in throughout your visit to the Site.

Shishabox uses persistent cookies to "personalize" the Site for each user by remembering information about the user's visit to and activities on the Site, e.g., the language you selected, and your log-in details so that you do not need to re-enter them at your next visit to the Site.

Shishabox also uses persistent cookies or page tags to analyze your surfing behavior and your visit to the Site enabling us to improve the Site and our services and to tailor our advertising (via email, on our Site, and on other websites) according to the interests of our users. Such cookies and page tags gather information about the pages you visited on the Site and the searches you performed.

Website Analytics

Third-party companies may use persistent cookies to analyze your surfing behavior and your visit to this Site as well as other websites enabling us to improve the Site and our services. Website analytics platforms may be used to collect unidentifiable information for reports such as impression reporting, demographic reporting, and interest reporting.

Third-Party Cookies, Page Tags, and Hashed Data

Our third-party advertising companies may place cookies or page tags on some of the pages you visit on the Site. These cookies or page tags are designed to collect non-personally identifiable information in order to analyze your interests and searches when visiting our Site and to serve you advertisements specifically tailored to your interests and searches when you are visiting our Site or other websites or when using mobile applications. The non-personally identifiable information collected through cookies and page tags may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis. In addition, we may share one-way hashed (undecipherable) data with third-party vendors using advertisement targeting products. Such third-party vendors typically use hashed device identifiers to link such identifiers to their own users and to serve custom ads based on users' prior visits to the Site. As a consequence, third-party vendors may show our and/or our partners’ ads on other websites or mobile apps.


Shishabox may use a combination of the above cookies and page tags to tailor your experience with our Site, our mobile application, and our ads to your preferences. We use display and search remarketing to tailor ad content for a better experience.

Where other advertising may not require the use of cookies or page tags, third-party data is used to determine when a Shishabox ad will be shown.

Shishabox takes reasonable efforts to not collect and to prevent the use of, personally identifiable information in third-party advertising solutions unless you have authorized this.

Users' Rights and Deletion Policy

Users have rights and choices to edit and delete their personal data as described below:

Users who created an account with Shishabox will be able to edit their name, email, phone number, address, preferences, and any other personal information under the account setting. User can edit their personal data by logging into their account on

Users who created an account with Shishabox will be able to add and delete payment methods (Credit Card information). Upon deleting the payment method, Shishabox will delete all data from Shishabox payment gateway partner.

Any user can edit his email promotion by updating his subscription options. Users can opt out from receiving any email marketing promotions by clicking on the unsubscribe link on our email.

For more questions about your rights and In certain jurisdictions, you can ask Shishabox to delete your personal information by sending an email to  

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at